Man with Van Grove Park Terms and Conditions
These Terms and Conditions govern the provision of man and van, removal, collection, delivery and related services by Man with Van Grove Park. By making a booking, confirming a quotation, or allowing our team to commence work at your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
Customer means the person, company or organisation booking or receiving the services.
Services means the man and van, removal, relocation, transport, loading, unloading, packing, or related services provided by Man with Van Grove Park.
Goods means all items, furniture, personal belongings, equipment, or materials that are the subject of the Services.
Premises means any address or location at which the Services are to be carried out, including collection and delivery points.
Vehicle means any van or other vehicle used to carry out the Services.
2. Service Area
Man with Van Grove Park provides man and van and removal services primarily within Grove Park and surrounding areas, as well as collections and deliveries to and from other locations within the United Kingdom. Acceptance of any booking is subject to availability and the suitability of the addresses and access conditions for our Vehicles and team.
3. Booking Process
3.1 A booking may be requested by the Customer by phone, in writing or by any other method we make available. All bookings are subject to acceptance and confirmation by Man with Van Grove Park.
3.2 When requesting a quotation, the Customer must provide accurate and complete information about the type and quantity of Goods, access conditions at each Premises, floor levels, parking availability, time restrictions, and any special handling requirements.
3.3 Any quotation provided is based on the information supplied by the Customer. If the information later proves to be incomplete or inaccurate, we reserve the right to amend the quotation, adjust the price, or refuse to carry out part or all of the Services.
3.4 A booking is only considered confirmed when we expressly accept it and provide a time and date for the Services. We may also require a deposit or advance payment as a condition of confirmation.
3.5 The Customer is responsible for ensuring that any required permits, parking arrangements or building access permissions are obtained in advance of the booking time. Waiting time, parking penalties or additional handling charges that arise due to lack of preparation may be charged to the Customer.
4. Services and Customer Responsibilities
4.1 We will carry out the Services with reasonable care and skill, using appropriately trained personnel and Vehicles suitable for the agreed tasks, subject to the limitations set out in these Terms and Conditions.
4.2 Unless expressly agreed in writing, our Services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, removal of doors or windows, or specialist handling of items requiring technical knowledge or certification.
4.3 The Customer must ensure that all Goods are properly packed, secured, and ready for transport. Fragile or valuable items must be suitably protected. We are not responsible for damage arising from inadequate packing or preparation carried out by the Customer.
4.4 The Customer must be present, or represented by an authorised adult, at both collection and delivery Premises to direct the placement of Goods and sign any relevant documentation. If the Customer or representative is not present, we may deposit the Goods at the Premises at the Customer's risk or return them to our base or another location at the Customer's cost.
4.5 The Customer must ensure that all access routes are safe, clear, and suitable for the movement of Goods and for our team and Vehicles. This includes stairways, lifts, corridors, driveways, and doorways. We are not responsible for damage caused as a result of narrow or obstructed access where the Customer has insisted that we proceed.
5. Payment Terms
5.1 Prices for Services may be quoted on an hourly rate, fixed fee, or other agreed basis. All prices will be communicated to the Customer before confirmation of the booking.
5.2 Unless otherwise agreed, payment is due in full on completion of the Services on the day of the move or job. We may require partial or full payment in advance for certain bookings.
5.3 Payment methods will be communicated at the time of booking. The Customer is responsible for ensuring that sufficient funds are available and that payment can be made promptly when due.
5.4 If payment is not made when due, we reserve the right to charge interest on overdue amounts, to retain Goods until payment is received, and to recover any reasonable costs incurred in enforcing payment.
5.5 Any additional services requested on the day of the job, including additional drop-off points, extra staff, extended hours, or packing assistance, will be charged in addition to the original quotation at our prevailing rates.
6. Cancellations and Amendments
6.1 If the Customer needs to cancel or amend a booking, they must notify us as soon as reasonably possible.
6.2 We may apply a cancellation charge, which may depend on the notice period given. Where a specific cancellation policy has been communicated to the Customer at the time of booking, that policy will apply.
6.3 If a booking is cancelled or postponed at short notice, we may charge a percentage of the quoted price, a minimum call-out fee, or the full agreed amount, taking into account any costs and lost opportunities incurred.
6.4 We reserve the right to cancel or reschedule a booking due to reasons beyond our control, including but not limited to severe weather, vehicle breakdown, staff illness, safety concerns, or legal restrictions. In such cases, we will seek to offer an alternative date or time, but we shall not be liable for any indirect or consequential loss arising from such cancellation or rescheduling.
7. Excluded and Prohibited Items
7.1 The Customer must not include in the Goods any items that are hazardous, illegal, explosive, flammable, corrosive, perishable, or otherwise unsuitable for transport. Examples include gas cylinders, petrol, paints, solvents, firearms, ammunition, illicit substances, and any items prohibited by law.
7.2 We reserve the right to refuse to carry any Goods that we reasonably believe to be unsafe, illegal, or likely to cause damage or delay.
7.3 If prohibited or unsafe items are discovered during or after the provision of the Services, the Customer may be liable for any loss, damage, fine or expense incurred as a result.
8. Liability for Loss or Damage
8.1 We will take reasonable care of the Goods while in our possession. However, our liability is limited as set out in this section.
8.2 We are not liable for loss or damage arising from:
a. Faulty or inadequate packing or preparation not carried out by us.
b. Normal wear and tear, or minor scuffs or marks, particularly in connection with large or heavy items moved through tight spaces.
c. Inherent defects or vulnerabilities in the Goods, including age-related deterioration.
d. Acts or omissions of the Customer or any person acting on the Customer's instructions.
e. Delay or failure to perform caused by events beyond our reasonable control, including traffic, accidents, weather, or public disturbances.
8.3 Our liability for loss or damage to Goods while in our care, where we are found to be at fault, shall be limited to a reasonable cost of repair or replacement, subject to any overall cap communicated to the Customer and taking into account the age and condition of the Goods.
8.4 We do not accept liability for indirect or consequential loss, including loss of profits, loss of enjoyment, or loss arising from missed appointments or business interruptions.
8.5 Any claim for loss or damage must be notified to us in writing as soon as reasonably possible and in any event within a reasonable time after completion of the Services. The Customer must provide evidence of the loss or damage and allow us a reasonable opportunity to inspect the Goods and any affected areas of the Premises.
9. Access, Parking and Charges
9.1 The Customer is responsible for ensuring that appropriate parking is available for the Vehicle at each Premises for the duration of the Services.
9.2 Any parking charges, permits, tolls or fines incurred in the course of the Services due to circumstances beyond our control may be charged to the Customer.
9.3 If there are delays caused by lack of access, waiting for keys, or inability to commence work at the agreed time, we may charge reasonable waiting time at our prevailing hourly rates.
10. Waste and Disposal Regulations
10.1 Man with Van Grove Park is not a general waste carrier and will not remove or dispose of household refuse, rubble, builder's waste or any materials that would require a licensed waste carrier, unless specifically agreed and carried out in compliance with applicable regulations.
10.2 The Customer must not ask our team to dispose of waste illegally, including fly-tipping or depositing waste in unauthorised locations. We reserve the right to refuse any request that would breach environmental or waste disposal laws.
10.3 Where we agree to remove items for disposal, the Customer confirms that they are the owner of those items or have the authority of the owner to arrange disposal.
10.4 The Customer is responsible for any penalties, costs or legal liabilities arising from false declarations regarding ownership or from instructions that breach waste and environmental regulations.
11. Delays and Waiting Time
11.1 While we will use reasonable efforts to arrive at the agreed time, all timings are estimates and may be affected by traffic, weather or other unforeseen circumstances.
11.2 We are not liable for delays beyond our reasonable control and do not accept responsibility for any indirect loss arising from such delays.
11.3 If a delay is caused by the Customer, including but not limited to inadequate preparation, lack of packing, or unavailability of keys, we may charge for waiting time and any additional hours required to complete the job.
12. Insurance
12.1 The Customer is encouraged to maintain appropriate insurance cover for their Goods during the move or transport, particularly for high-value items.
12.2 Any cover provided by us, if applicable, will be subject to specific terms, conditions and limits, which may be made available on request. Our general liability remains limited as set out in these Terms and Conditions.
13. Complaints
13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with a member of our team as soon as possible so that we have an opportunity to address it.
13.2 Formal complaints should be made in writing within a reasonable time frame, providing full details of the issue, any relevant evidence, and the desired resolution.
13.3 We will review any complaint carefully and respond within a reasonable period, seeking to reach a fair and practical outcome.
14. Data and Privacy
14.1 In order to provide the Services, we may collect and store basic personal information such as name, address, contact details, and service details.
14.2 We will use this information solely for the purposes of managing bookings, providing the Services, handling payments, and meeting any legal obligations.
14.3 We will take reasonable steps to keep personal information secure and will not sell or disclose it to third parties except where required to do so by law or where necessary for the performance of the Services.
15. Termination and Refusal of Service
15.1 We reserve the right to refuse, suspend or terminate the provision of Services if the Customer breaches these Terms and Conditions, behaves abusively towards our staff, or places our team or Vehicle at risk.
15.2 If Services are terminated in such circumstances, the Customer may be liable for any costs, losses or damage incurred, including loss of earnings for the scheduled period.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, whether contractual or non-contractual.
17. General Provisions
17.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by Man with Van Grove Park in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
17.3 These Terms and Conditions constitute the entire agreement between the Customer and Man with Van Grove Park in relation to the Services and supersede any prior discussions, representations or agreements, whether written or oral, relating to their subject matter.
17.4 We may amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Services provided under that booking.
By proceeding with a booking with Man with Van Grove Park, the Customer confirms that they have read, understood and agreed to these Terms and Conditions.
