Man with Van Grove Park Privacy Policy
This Privacy Policy explains how Man with Van Grove Park collects, uses, stores and protects personal data relating to our customers and prospective customers in the Grove Park area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws.
This Privacy Policy applies to all Man with Van Grove Park customers and users of our services in the Grove Park area, including anyone who contacts us to request a quote, makes a booking, or otherwise communicates with us about our services.
Who we are and scope of this policy
Man with Van Grove Park is a local moving and transport service provider operating in and around the Grove Park area. For the purposes of applicable data protection law, we act as the data controller for the personal information we collect about you. This means we decide how and why your personal data is processed when you engage with our services.
By using our services or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy. We may update this policy from time to time, and any changes will apply from the date of publication.
Personal data we collect
We collect and process personal data that is necessary for us to provide our services and run our business. The categories of personal information we may collect include:
Identification and contact details: name, address, service address, billing address, and other contact details you provide such as general location information, together with communication preferences where you choose to provide them.
Booking and service information: details of your requested move or transport service, dates and times of collection and delivery, pick-up and drop-off addresses, access information, inventory or description of items to be moved, and any special instructions you provide.
Transactional and payment data: records of quotes provided, services booked, amounts charged, and payment status. Actual payment card data is processed by our chosen payment service provider and is not stored by us where we use an external provider.
Communications data: information included in your communications with us, such as enquiries, complaints, feedback, and any other correspondence, whether made by phone, online forms or other communication methods.
Technical and usage information: basic technical or usage data that may be collected when you visit our website or digital services, such as device information, approximate location based on IP address, and pages viewed where applicable. We only collect such information to the extent necessary to operate and secure our online services.
How we collect personal data
We collect personal data directly from you when you contact us, make a booking, request a quote, or otherwise use our services. This may be by phone, through online forms, written correspondence, or in person.
We may also receive personal data indirectly when another person arranges services on your behalf or provides your contact details as a point of contact for a service, or where we receive basic address or contact information from publicly available sources or existing business partners, where lawful to do so.
Lawful bases for processing your data
We only process your personal data where we have a valid legal basis under data protection law. Depending on the circumstances, we may rely on the following lawful bases:
Contract: to take steps at your request before entering into a contract and to perform our contract with you, for example to provide you with a quote, manage your booking, carry out the move or transport service, and handle payments and administration.
Legal obligation: to comply with legal and regulatory requirements, such as accounting, taxation, and record-keeping obligations, or to respond to lawful requests from public authorities.
Legitimate interests: to pursue our legitimate business interests, such as maintaining and improving our services, managing our relationship with customers, preventing fraud or misuse of our services, and ensuring the security of our operations. When relying on legitimate interests, we balance our interests against your rights and freedoms and only proceed where they are not overridden.
Consent: in limited cases where the law requires your consent, such as for certain types of marketing communications or optional data uses, we will rely on your freely given, specific, informed and unambiguous consent. You can withdraw your consent at any time, which will not affect the lawfulness of processing before withdrawal.
How we use your personal data
We use the personal data we collect for the following purposes:
To provide services: handling enquiries, giving quotes, confirming bookings, planning and delivering man and van services, coordinating logistics, and managing customer relationships.
To process payments and manage accounts: issuing invoices, receiving payments, processing refunds where necessary, and maintaining financial records.
To communicate with you: responding to your questions or requests, notifying you about changes to bookings or services, following up after services, and handling complaints or disputes.
To operate and improve our business: monitoring service quality, training staff, improving efficiency, managing risk, and developing our service offering.
To comply with legal and regulatory obligations: maintaining records required by law, cooperating with law enforcement or regulatory bodies where required, and exercising or defending legal claims.
Data retention
We keep personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting or reporting requirements. The retention period may vary depending on the type of data and the nature of our relationship with you.
In general, we retain booking and transaction records, including associated personal data, for a period that aligns with statutory limitation periods and regulatory requirements. After the applicable retention period has expired, we will securely delete or anonymise your personal data so that it can no longer be linked back to you.
Data processors and sharing your data
We may share your personal data with third parties who act as data processors on our behalf. These service providers are engaged under written contracts and may only process your personal data according to our instructions and for the specific purposes described in this Privacy Policy.
Examples of processors and third parties we may use include:
IT and hosting providers that store or maintain our digital systems and data.
Payment service providers that process card or electronic payments for bookings.
Administrative and professional service providers such as accountants or advisers who assist with our business operations, where access to limited personal data is necessary.
We may also share personal data with third parties where required by law, such as with law enforcement agencies, regulatory authorities, or in connection with legal proceedings, or where necessary for the establishment, exercise or defence of legal claims.
We do not sell your personal data to third parties. If we ever intend to transfer personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Security of your personal data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or destruction. These measures are designed to provide a level of security appropriate to the risks associated with our processing of your personal data.
While no system can be completely secure, we regularly review our security arrangements and limit access to personal data to those who need to know it for the purposes described in this Privacy Policy.
Your data protection rights
Under data protection law, you have certain rights in relation to your personal data. These rights may apply subject to specific conditions and legal limitations. Your rights include:
Right of access: you can request confirmation as to whether we process your personal data and obtain a copy of the data we hold about you, together with related information.
Right to rectification: you can request that inaccurate or incomplete personal data about you is corrected or updated.
Right to erasure: in some circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing: you can request that we restrict the processing of your personal data in certain situations, for example while we verify accuracy or consider an objection.
Right to object: you may object to our processing of your personal data where we rely on legitimate interests, including any direct marketing activities. We will stop processing unless we have compelling legitimate grounds which override your interests, rights and freedoms, or the processing is required for legal claims.
Right to data portability: where processing is based on consent or contract and carried out by automated means, you can request to receive the personal data you provided to us in a structured, commonly used and machine-readable format, and to have it transmitted to another controller where technically feasible.
Right to withdraw consent: where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with a data protection supervisory authority if you believe that your rights have been infringed. In the United Kingdom, this is typically the national data protection authority responsible for overseeing compliance with data protection laws.
How this policy applies to Grove Park customers
This Privacy Policy applies to all customers and prospective customers of Man with Van Grove Park within the Grove Park area, irrespective of how you contact us or which of our services you use. We are committed to handling your personal data in a fair, transparent and secure manner, and to complying with all applicable data protection regulations in our dealings with you.
