Terms and Conditions for Man With Van Grovepark
These Terms and Conditions set out the basis on which Man With Van Grovepark provides removals, transport, collection, and related service support to residential and commercial customers. By making a booking, accepting a quotation, or permitting the vehicle and crew to begin work, the customer agrees to be bound by these terms. The purpose of this page is to explain the service arrangement clearly, including the booking process, payment obligations, cancellation rules, liability limits, waste handling, and the legal framework that applies to the service.
In these terms, “we”, “us”, and “our” refer to the service provider operating as Man With Van Grovepark, and “you” or “the customer” refers to the person, business, or organisation purchasing or receiving the service. The terms apply to all work arranged in advance or agreed on the day, whether the job involves single-item transport, furniture moving, house moves, office relocation support, or similar van-based services. Any variation to these terms must be agreed in writing and confirmed by us before the service begins.
All bookings are subject to availability and to the accuracy of the information you provide. Quotes are usually based on the details supplied at the time of enquiry, including collection and delivery addresses, access conditions, item volume, parking, stairs, packing requirements, and any waiting time risks. If the actual job differs from the description, we may adjust the price, crew size, vehicle type, or service timing. You are responsible for ensuring that all information given before booking is complete and truthful.
To request a booking, you must provide sufficient information for us to assess the job and offer a quotation. This may include the number and type of items, any fragile or heavy goods, approximate loading and unloading times, floor levels, lift access, restricted entrances, and any special handling requirements. A booking is only secured when we have confirmed the date, time window, service scope, and any deposit or prepayment requirements. We may refuse a booking if the job is unsafe, unlawful, outside our operational capacity, or likely to cause unreasonable delay.
Where a quotation is provided, it may be fixed or estimated depending on the information available. A fixed quote applies only to the work described and assumes the circumstances remain as stated. An estimated quote may change if the actual work takes longer, requires more labour, uses additional materials, involves extra stops, or includes unlisted items. The customer must ensure access is available at the agreed time. If we arrive and cannot begin because of incomplete access, missing permits, unsafe conditions, or customer absence, waiting charges, abortive costs, or rebooking fees may apply.
Payment terms will be stated at the time of booking or before the service starts. Unless otherwise agreed, payment is due on completion of the job and may need to be made by bank transfer, card, cash, or another accepted method. We may request a deposit, particularly for larger jobs, peak periods, or extended-distance work. Any deposit paid reserves the vehicle and crew for the agreed time and date. If a deposit is taken, it may be non-refundable in the event of late cancellation or a no-show, subject to the cancellation rules below.
Invoices must be paid in full within the stated period. If payment is not received on time, we reserve the right to charge reasonable recovery costs, interest where permitted by law, and any administrative fees arising from late settlement. Title to any goods carried by us is not transferred by the provision of transport services. Where the customer is a business, the person placing the order confirms that they have authority to bind the business to these payment obligations. We may suspend or decline further work until overdue amounts are settled.
Cancellations must be made as early as possible. If you need to cancel or reschedule, you should notify us promptly so that the reserved time slot can be released. Charges for cancellation may depend on how much notice is given, the size of the booking, and whether crew, fuel, or vehicle resources have already been allocated. Cancellations made at short notice may result in a fee to cover lost working time and preparation costs. If the customer is unavailable at the arranged time, or refuses the service without a valid reason, this may be treated as a late cancellation or a failed booking.
We may cancel or postpone a booking if circumstances beyond our control make performance impractical or unsafe. Such circumstances may include severe weather, road closures, vehicle breakdown, illness, unsafe access, staff shortages, or legal restrictions. In these situations, we will try to offer an alternative date or time, but we are not liable for indirect losses arising from the change. Force majeure events include any event outside our reasonable control that prevents or delays performance, and neither party will be held responsible for failure caused by such events.
Our liability is limited to losses that are directly and reasonably caused by our proven negligence or breach of contract. We do not exclude liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. However, we are not responsible for pre-existing damage, hidden defects, insecure packing, deterioration in items, or losses caused by the customer’s instructions. Customers should remove or secure loose parts, data, valuables, and prohibited goods before collection.
Where we handle goods, we will use reasonable care and skill. That said, normal wear, minor scuffs, and unavoidable handling marks may occur during loading or transport, particularly with bulky or used furniture. Fragile, antique, high-value, or sentimental items should be disclosed in advance and packed appropriately. Unless expressly agreed in writing, we are not insurers of goods and the customer remains responsible for arranging suitable insurance cover if desired. Any claim for damage must be supported by evidence and reported as soon as reasonably possible after discovery.
We are not liable for losses caused by inaccurate instructions, defective packaging, unstable stacking, overloading by the customer, or items being ready in a condition unsuitable for transport. If you ask us to move items in a way that presents risk, we may refuse to proceed or may only continue if you accept the consequences in writing. You must ensure that items handed over for transport are lawful to move, owned by you or lawfully in your possession, and not subject to any restrictions, recalls, or seizure orders.
Waste handling and disposal are governed by UK waste regulations, and these rules apply to all jobs involving rubbish removal, unwanted items, packaging, or disposal-linked collection services. We will only transport, deposit, or transfer waste in accordance with applicable legislation and permitted facility requirements. The customer must not request disposal of hazardous, clinical, or controlled waste unless this has been specifically agreed in advance and can lawfully be handled by us. We may ask for item descriptions, photos, or additional details before accepting any waste-related booking.
Under waste law, it is the customer’s responsibility to provide accurate information about what is being removed. Misdescribed waste, concealed hazardous material, or mixed loads that cannot be accepted at a facility may result in additional costs, refusal of service, or return of the load at the customer’s expense. Waste must be presented in a safe and lawful manner. If we believe the items are fly-tipped, illegally dumped, contaminated, or otherwise non-compliant, we may decline to collect them and report concerns where required by law. Any waste transfer documentation requested by law must be completed truthfully.
Customers must not include asbestos, chemicals, oils, solvents, paint in unsafe quantities, medical waste, gas cylinders, batteries requiring specialist handling, or any item that is prohibited or restricted without prior written agreement. If any such material is found within a load after collection, we may isolate the item, cease work, or hand the matter to the relevant authority or approved contractor. The customer will be responsible for any resulting charges, delays, cleanup costs, or disposal costs arising from inaccurate declarations or unlawful disposal requests.
Any items that remain uncollected, undeliverable, or refused by the recipient may be returned, stored, or disposed of at our discretion depending on the circumstances and legal obligations. Storage, redelivery, or waiting fees may apply. If you ask us to abandon, dump, or dispose of items unlawfully, we will refuse. All services are provided in compliance with environmental rules, transport obligations, and any licensing requirements that apply to the type of load and destination. The customer accepts that compliance checks may delay the job but are necessary to ensure lawful operation.
Access arrangements, parking permissions, and loading conditions are the customer’s responsibility unless otherwise agreed. You must arrange any necessary permits, visitor permissions, or reserved parking spaces. If access is delayed because of congestion, incorrect address details, locked premises, or the need to carry items further than expected, additional charges may apply. We are not responsible for delays caused by third parties, building management, landlords, neighbours, or local restrictions unless those delays are directly caused by our own fault.
We may use subcontractors, helpers, or associate drivers to perform all or part of the service. Where we do so, they are bound by substantially similar obligations in relation to care, safety, and lawful conduct. No third party has authority to vary these terms unless authorised by us in writing. If any part of these terms is found unenforceable, the remaining provisions will continue in full force. This does not affect your statutory rights as a consumer, where applicable.
Privacy and data handling are governed by our separate privacy practices, but we may retain order details, job notes, and payment records for operational, legal, tax, and dispute-handling purposes. We will only use personal information where lawful to do so and in line with applicable data protection law. By booking the service, you agree that we may contact you for operational matters connected with the booking, including arrival updates, access questions, payment confirmation, and follow-up correspondence related to the service.
These terms are intended to be read together with any written quotation, booking confirmation, or agreed job specification. If there is any inconsistency, the written booking confirmation and the specific service description will take precedence over general wording, unless the law requires otherwise. Failure by us to enforce any right under these terms on one occasion does not mean that right is waived on future occasions. Headings are included for convenience only and do not affect interpretation.
The contract between you and us begins when a booking is accepted or when the service is first carried out, whichever happens earlier, and continues until all services have been completed and paid for. Any disputes should be raised promptly so they can be reviewed against the booking details, time records, and service scope. Governing law: These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from the service will be subject to the exclusive jurisdiction of the courts of England and Wales.